Last updated: January 2024
1. Introduction
tranquil-sprout ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tranquil-sprout.com and use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to our newsletter
- Request information about our services
- Engage with us through email correspondence
This information may include your name, email address, company name, and any other details you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- IP address (anonymised where possible)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To deliver our services and fulfil contractual obligations
- To improve our website and services
- To send periodic communications related to our services (with your consent)
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities
- Contract: Where processing is necessary to fulfil our contractual obligations to you
- Legitimate Interests: Where we have a legitimate business interest that does not override your rights
- Legal Obligation: Where processing is required by law
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist in our business operations (under strict data processing agreements)
- Professional advisers such as lawyers and accountants when required
- Regulatory authorities when required by law
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and its purpose.
7. Your Rights
Under applicable data protection laws, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact us using the details provided below.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
tranquil-sprout
47 Commerce Street
Manchester, M2 4LQ
United Kingdom
Email: [email protected]